Description (CNA)
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Affected (CNA)
| Vendor / product | Versions |
|---|---|
| OTRS AG / ((OTRS)) Community Edition | affected 6.0.x version 6.0.24 and prior versions |
| OTRS AG / OTRS | affected 7.0.x version 7.0.13 and prior versions |
CWE
No CWE identifiers supplied.
References
- https://otrs.com/release-notes/otrs-security-advisory-2020-03/
- https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
ADP enrichment
No English description supplied.